And so, with this in mind, who would you like to spend your precious time travelling with among the people in the BPO industry? Mr/Misss Customer Service rep? or Mr/Miss Tech Support rep?
I spent most of the 9 years in my BPO career as a technical support representative handling ISP accounts for both US and AU. And having been to places with people during my CS years and Tech Support years, I was able to spot some differences, Ergo..
A CS group loves to do it less of a hassle type of trip. The plan, if it pushes through, consist of the following stages:
1. More or less 2 months of planning
2. Battling to the finals of a months scorecard and making it to the top to get the elusive team fund and finalize the trip planned on step 1
3. Pre shift meeting, post shift meeting , approved team meeting, team huddle, name it , and it has been done. Ask what was the meeting about? the answer is of course , team building stuff.
4.Then after all the series of meetings, having decided on a set of budget, ( this would consist the team fund and the extra amount to be divided to all team members), the team would now start to browse all the resorts that tickles their imagination, and this is where the fun part begins, at this stage, each has their own suggestion and the team manager will start getting confused( pun intended)
5.After a series of debates, the team manager would then decide which resort, ( could either be Pansol, or any of the resorts in Rizal, or if the team would insist, they will hit the beach.
6. If the team decides to hit the beach, it could either be La Luz, or any of the commercial resorts in Zambales, Batanggas,or Bataan.
As reflected on the steps mentioned above, CS people has this make it simple attitude in terms of traveling. Not too much on details. Here is the money and here is what I want way of planning a trip. In my experience, we would like to make the trip as comfortable as possible given that we have the funds, we would not play around with the details, we would pay the money, get a cozy resort, stay in their cozy place, buy some food, and party at the place till you pass out.
Now lets talk about the tech guys. Most of the entries on this blog has been written during my stint as an ISP tech. Having said that, all the travels that I have been to were DIY travels and not something arranged by a travel agency or travel groups in facebook and other social media sites.
Disclaimer: The entries stated in this blog are based on my own experience having been once a CS rep and having planned all my travels DIY style during which I was a tech, hence:
How A tech guy/gal plan their travel, and what makes the travel worthwhile:
1. A travelling tech group are keen into details of the travel,from the working budget to itineraries, from boatmen to resorts contact person.They want to travel DIY style.
2. A tech gives importance to the journey itself and not the destination.
3. A tech doesn't really mind if there are people in the group that he/she met on the same date of the travel, they can be polite at times but are always ready to mingle.
4. A tech doesn't care if he stays overnight in a tent, or on a hammock. They did not come for the comfort, they came for the experience
5. A tech loves the off the beaten track and prefers the road less traveled. In return, a tech often gets rewarded with pleasant surprises brought about by the journey.
6. A tech does not overspend. He plans his own itinerary, he designs his own working budget, given the available information he contacts his own suppliers and in most situations he has a good haggling skills which results to a less expensive travel.
7. Finally, a tech is appreciative of the simple joys that he/she encounters along the way, which makes the journey more meaningful and worthwhile.
How about you, would you like to spend your vacation with a tech guy/gal? Go ahead make your own list of observation and lets see if we can agree.